Questions, answered

A flat $4.99 on every order, however many plants are in it. It’s shown in the cart before you check out — no surprises at the final step.

Two to four working days. Plants are picked and packed the morning they ship, so they spend as little time in a box as possible.

Upright, with the pot braced so the rootball can't shift, and the soil surface covered so it doesn't empty into the box. Larger plants travel with their leaves loosely sleeved.

Not currently. Live plants need phytosanitary paperwork that varies by country, and we'd rather not ship something that gets held at a border.

Send a photo within 48 hours and we’ll replace it or refund it — your choice. Don’t send it back; a damaged plant rarely survives a second journey.

Within 14 days, unopened and unpotted, yes. Once a plant has been repotted we can't resell it, so at that point the guarantee below is the better route.

Unused pots can go back within 30 days in their original packaging. Ceramics are fragile — reuse the box they arrived in if you can.

If a plant declines in its first 30 days despite following the care guide, we'll replace it once. It covers plants that arrive stressed and don't recover — not ones that dry out on a windowsill for a fortnight.

Usually, yes. Plants drop a few leaves adjusting to a new room’s light and humidity — it often settles within a fortnight. The care guide covers what each plant actually needs.

Some are. Every product page states it, and the pet safety section lists which is which.